Williams Companies, a leading natural gas corporation, partnered with us to redesign their aging, data-heavy pipeline management system. The challenge lay in updating a mission-critical tool used by operators for decades, requiring a balance between modern UX practices and deep user familiarity. The legacy system had an outdated interface, overwhelming navigation, and lacked efficiency tools—leading to operational friction and resistance to change.

We led a user-centric redesign, grounded in agile development and close stakeholder collaboration. Key steps included building a scalable design system, streamlining data-heavy UI elements (especially tables), and introducing a customizable favorites system for quick access to frequently used pages. The new dashboard provided actionable data at a glance, while improved navigation and visual clarity significantly boosted productivity. The result: a modern, intuitive platform that enhanced operational efficiency and was met with strong leadership support and positive user adoption.